Technical Service Engineer

MALAK SARKIS
(905)858-1016
malaksarkis2001 @yahoo.ca
68-2398 Britannia Rd - W.
Mississauga, ON. L5M 6B6 , CANADA
OBJECTIVE:
Technical Service Engineer
HIGHLIGHTS:
1. Over 10 years experience in: Installations, Repair, Maintenance,
Troubleshooting and other services
2. Strong problem solving and analytical abilities
3. Accurate and careful with a strong work ethic
4. Proven ability to work well under pressure to achieve all sales
5. Knowledgeable in Microsoft OS and other software
6. Excellent communication and interpersonal skills
RELEVANT WORK EXPERIENCE:
Technical Support
1. Installed, repaired, maintained equipment and replaced parts
2. Performed diagnosis, troubleshooting and services to fix all
Technical issues
3. Followed proper instructions through service manuals and
other manufacturing plants
4. Assisted in finding innovative solutions to problems
5. Ensured equipment installed or serviced met design and
Safety specifications
6. Prepared service orders, reports and other administrative Records
as required to service manager
Customer Service Engineer
1. Attended field service calls including site preparations, Repair and
preventive maintenance services , parts replacement, relocations,
modifications ect.
2. Provided technical servicing and marketing support such as: Exhibitions ,
seminars , road shows and on-site demo Modifications to customer
requests
MALAK SARKIS 2/3
EMPLOYMENT HISTORY: (1992 - 2007 )
Compugen Inc, Richmond Hill
Installation and testing control panel for HP 4345 printers
Servicing and repairing HP 4000 - 4050 - 4200 - 4300 - 4345 black printers
Servicing and repairing HP 2600 -3600 - 4600 - 9500 Full color printers
Konica Minolta, Mississauga
Installation new Konica Minolta copiers Models ( bizhub Di 3510 - 7145 -bizhub
750)
with options ( staple finisher - Punch kit - Z folder kit - Large capacity Cassette -
Expanded Memory 64 ,128 ,256 ,512 - Printer Controller & HDD.)
Compugen Inc, Richmond Hill
Technical Service Representative (Lexmark) MFP - Models (T 630 , T 632 ,
W820)
& ( C912 ) Color for Installing MFP & memory card , firmware card , hard disk
drive
Verify printer setup to print a menu setting page & a network setup page .
Configure for TCP/IP & Install drivers for network printing
Also( IBM Infoprint color 1354 & hp LaserJet 9000 )
The installation done through ORC for all Ontario sities on different sites.
After installation I did Demonstration for staff using the printer.
Servicing & Repairing Konika Minolta Digital Color Copiers Models ( C350 ,
8020)
& Digital Black Copiers Models ( 7255 , 7145 , 7155 , 7165 , 7222 , 7228 )
4 Office automation, Mississauga
Field Technical Support (Panasonic copiers) for servicing & Repairing Digital
copiers
Models ( DP - 3510 - 4510 - 6010 ) on site
Dotco, Mississauga
Workshop Technical Support (Xerox ) model 4512 for Installation , Servicing &
Repairing printers
MALAK SARKIS 3/3
Ikon office solutions , Mississauga
Field technical support ( Toshiba - Canon ) copiers for servicing & Repairing
On site
New Star Office Supplies
Field and workshop technical support (Panasonic - Toshiba ) copiers as a
servicing
Manager for:
Ordering spare parts and supplies from the suppliers .
visiting customers for annual service contracts & solving technical problems and
others.
Training for sales & servicing staff for new models and modifications.
Increasing the total income under my management by 400% By giving all
customers best
service with good Relations.
EDUCATION:
Bachelor of Electrical Power and Machinery Engineering
Evaluated as equivalent to Canadian Bachelor by U of T.
CERTIFICATIONS & TRAINING:
1 Digital Copiers - Kyocera Mita Canada 2006
2 Personal Leadership & Career Management Canada 2005
3 Digital Copiers - Konica Minolta Canada 2005
4 Laser Printers ( MFP ) - Lexmark Canada 2004
5 Home Networks - Computer Technology Institute Canada 2003
6 Digital Copiers - Panasonic Canada 2003
7 Laser printers - Xerox Canada 2002
8 Digital copiers - Ricoh Canada 2001
References: Available upon request

Malak Sarkis 08 Apr 2007, 04:55 - Report