Looking for a job of Service Manager in office automation Industry

• Hi,
  I am Subrato Chatterjee working presently with Godrej & Boyce In India, Interested in getting an International offer. My detials are as:
  Core Competencies
  
  Service Operations
   Developing Service plans and value added solutions designed to ensure the achievement of agreed to the volume, market share and profit objectives.
   Implementing services plans / policies; providing immediate service support to the clients for resolving their issues and complaints in compliance with preset guidelines and rules.
   Developing and managing contracts with clients; ensuring timely availability of resource to facilitate smooth functioning.
   Setting out quality standards for various operational areas; ensuring a high-quality customer experience while adhering to SOP.
  
  Key Account Management
   Mapping clients’ requirements and providing them customized business solutions through proposals, promotions & demonstrations.
   Identifying / networking with prospective clients, generating business from the existing accounts & referrals.
  
  Team Management
   Leading, recruiting, training & monitoring the performance of team members to ensure efficiency in service operations and meeting of individual & group targets.
   Conducting meetings for setting up service objectives and designing / streamlining processes to ensure smooth operations.
   Creating and sustaining a dynamic environment that fosters career development opportunities and motivates high performance amongst team.
  
  Career Contour
  
  GODREJ & BOYCE MFG.CO.LTD Manager, Customer Service since DEC’05
  
  Accountabilities:
   Leading an independent team of 17 Service Engineer and Service Technicians with 10 Support staff for running all Madhya Pradesh & Chattishgarh Operations.
   Overseeing Madhya Pradesh & Chattishgarh Service operations comprising of In-house & Resident Service Engineers and over 8 Dealers & Distributors Network.
   Operating as independent Profit Center and managing new installations & timely renewal of AMC contracts & collection service.
   Training of service personnel on Technical and Quality Tools.
   Handling Service Spares Inventory Management.
  
  Highlights:
   Key Clients Handled: Shopkeeper, Businessmen, Defense Personnel, and Corporate like TATA, Reliance, BPL, Bharti Cellular, and IDEA.
   Successfully implemented various Quality Tools (viz. 6Sigma,) in Service Department.
   Recognised as a Qualified Internal Auditor.
   Actively involved in implementing Quality Processes by making Service Quality Improvement Team (SQIT) and Production Quality Improvement Team (PQIT) as per ISO Standards.
   Organised Two Days Service Camps once every month for improving Dealer and Customer Satisfaction.
  
  Modi Xerox Ltd. Sr. Customer Engineer March’95 – Dec’00
  
  - Initially posted at Nagpur, transferred to Jabalpur and managed Service Operations at Branch Level independently for Jabalpur.
  
  Accountabilities:
   Monitoring service operations including technical support to Franchisees / Dealers and customer support operations.
   Achieving revenue targets through Service Contracts and identifying new prospective clients.
   Scheduling Preventive Maintenance activities for efficient services.
  
  Highlights:
   Successfully maintained 60% contract penetration and generated revenue of Rs.1.5 Lakhs monthly through Service Contracts in 6 districts in Madhya Pradesh.
   Effectively maintained contract penetration upto 80% in Madhya Pradesh and 45% in remote areas.
   Instrumental in generating revenue of Rs.3 Lakhs per month from Nagpur/ Jabalpur branch.
   Products Handled: Digital, Color High-End Analog, Digital and Network Photocopiers, Printers, Engineering plan printers, Laser and Inkjet Printers, Thermal and plain paper Fax machines and Scanners.
   Awards Received:
  o "President’s Gold" for Customer Care in 1995.
  o "Ultimate Stake Award" Customer Satisfaction on Service Parameters (survey conducted by ORG Marg) in 1996 & 1997.
  o "Grand Slam" Winner for 100% Customer satisfaction & Nationally No. 1 in 1999.
  o Ranked No.2 Engineer in the Central Zone for 1996 & 1997.
  o Awarded Gold Medal at All India Level for the KAIZEN project on application of principles of Leadership Through Quality (LTQ).
   Key Clients Handled: Corporate like MCL, SAIL, Govt Installations like Ordanance Factory, Railways, Election Commission, Madhya Pradesh Secretariat, Businessman and Shopkeeper.
   Continuously Exceeded the Service Contract Amount Target for 05 years from 1995 to 2000.
   Organises Fortnightly Customer/Operator’s Training, Telephonic Help and Weekend Emergency Services were instrumental in achieving Customer Satisfaction Target.
  
  Sawan Sales and Services Jabalpur. Service Head Jan’01 – Nov’05
  • Successfully Managed Authorised Service Franchisee Of Xerox India Ltd for Mahakausal Region.
  • Effectively maintained contract penetration up to 80% in Madhya Pradesh and 45% in remote areas
  
  
  
  Scholastics
   B.E (Electrical) from CAPS UNIVERSITY REWA (GOVT. ENGG. COLLEGE) in 1992.
  
  Professional Enhancements
   Total Quality Management (TQM) from Modi Xerox.
   Customer Interface Skills (CIS) from Modi Xerox.

  Subrato Chatterjee 20 Sep 2008, 11:57 - Report

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