What to do with poor repairs/customer service
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I'm nearly 2 years into living on my condo and repairs (from my PDI and 1-Year) are still needed. Other owners in my building are in the same situation, engineered hardwood floor boards cracking. The builder's customer (dis)service group has offered to replace boards with "similar" wood (colour is slightly off but they insist it is within the acceptable variance). Our fear is the replacement wood, even though slightly different, will also crack within a few months to a year since it is the same (poor) quality.
Any advice on what to do in this situation? If we allow the replacement of the wood it will crack again as several owners in my building have been through 3 and sometimes 4 complete flooring replacements.
advice?
thanksMats 18 Mar 2009, 03:34 - Report
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