shitty bank

avoid them. im sure most banks are crap (altho my friends have accounts with the co-op and seem to like them).

they gave me bad advice on filling in a form for an international transfer (£35) which then dint work because the staff said 'yeah thats good' when there were mandatory fields left empty.

should it be refunded? barclays gave me the advice, barclays should pay for the cockup. seems reasonable

when i returned to make the transfer again the manager passed the buck numerous times, claiming that 'barclays international' were responsible for taking the charge so he couldnt refund it, then claiming he would waive charges for a 2nd attempt, then saying it was out of his hands, then saying waiving the charges was at his discretion so wasnt he a nice man, then saying (when i revealed that i had ticked a box that required any charges to be taken off at the receiving bank's end) that he no longer had any say in the issue and it was out of his hands.

so what - now you just get to keep the money from the first transfer even though it was your cockup. i mean, you were going to (try) to waive charges for the 2nd transfer altho it was not your call (or was it?) so i should just forget about it? oh no no... the ombudsman's getting a letter about this

sorry for that rant - its fresh in my mind!

Anonymous 10 Jan 2006, 10:43 - Verstoß melden